FAQs

The search box on the top of the screen will not work on this page, the search feature is for courses only.

To quickly find a specific word or phrase on this page, use the "Find" tool. First, hold down the "CTRL" button down and while holding it down select the “F” key. In the box that opens, type the word or phrase you are looking for. Hit the enter key to be taken to any highlighted matches.

Select your name in the upper right corner of the catalog page. From the drop-down menu, select Profile. Type the new password in the Password field, and Confirm password field. Scroll to the bottom of the page and select Save.
This email notifies you that you purchased one or more seats, but you must complete the registration process by assigning yourself (or another person) to the seat(s). When you log into the Learning Center, go to your name in the top right hand corner and select “Orders”. Click “View Details” and then select the blue “Assign to Me” button. This will place the course on your Dashboard to complete. If you are registering someone else for a course, you will select "Assign to Other".
The dial-in number and conference ID (and link to join webinar if applicable) are located within the module for the live event. When logged into the Learning Center, go to My Dashboard, select the course and click on the module titled "Live Event - ......"
If you are not receiving your verification email, it may be blocked by your company.
1. Look in your spam or junk folder for the email
2. If there is not an email from wpsghasurveymail@gmail.com in your inbox or junk/spam folder, then please add this email to your Safe Sender email list. On Outlook, this information can be found on your Home Screen, select Junk from the Home ribbon, (next to the black Delete X) click on Junk E-mail Options, click on Safe Senders, click Add, and add wpsghasurveymail@gmail.com to your Safe Sender list. After adding, click Apply.
Users are also advised to go to their Internet Browser and clear their cookies and cached images before the system will allow log-in. Try logging in again and then look for a verification email in your inbox.
Login to the Learning Center and locate the course. The course will be in one of two tabs on the center of your Dashboard. "In Progress" is for courses that you have started or have opened before, while "Not Started" is for courses that you registered for and have opened. Once you locate the course, open it (click on the picture or tile for the course). Look for the tab labeled "Additional References", and select it. All the handouts and reference materials are located under this tab.
In most cases, handouts will be posted 5 days before the date of the event. If they are not available at that time, the presenters will send an email notifying you when the handouts are available. If you have questions, contact surveymail@wpsic.com and include the following information:

Subject Line:
- Event name
- Event date

Body:
- Handouts unavailable
- Question or other information you are looking for
Not all courses have handouts or additional resources, so when no tab appears, there are no handouts for the event. The email you received is a reminder about an upcoming event you registered for and the wording indicates there may be handouts and how to find them. Unfortunately, this is standard wording and goes out for all events.
The information relevant to the course. This could include:
- Handouts
- Resources used to create the course
- References for additional information
- Exercises
The type of course will determine this.
- For live courses, including in-person events, teleconferences, and webinars, the Additional References are available for 10 days (day 1 is the day of the event) after the course, but no longer than 45 days after the course. If you would like to keep the resources longer than that, you will need to download and/or print them. Please note: many of the resources are from websites and you will be able to locate them outside of the Learning Center.

- On-demand courses do not expire. WPS GHA Provider Outreach and Education staff will review the information and if it is no longer valid, it will be removed from the Learning Center. There is not a set time frame for on-demand material remaining in the Learning Center.
All in-person cancellation requests must be sent to surveymail@wpsic.com prior to the date of the scheduled event. A full or partial refund may be issued based on contractual expenses we will incur. No refunds will be issued for cancellations received on or after the date of the event. All refunds will be issued via check.

The email subject line should indicate:
- Event cancellation

In the body, please include:
- Name of the event
- Date of the event
- Location of the event
- Method of payment
- Person/company to issue the refund to
- Mailing address of where to mail the check
- Contact person's name and contact phone number
CMS prohibits contractors from offering food or beverage (this includes water and coffee) at any educational event. Please prepare for the day accordingly.
Once a check has been mailed, it normally takes 7-10 days for Outreach and Education staff to be notified that it has been received.
Yes. Once an item is added to your cart, you will be asked to select the number of seats and assign the person for each seat. If the person does not have an account, you will be asked to create one before registration process is completed.
We host two types of events and the process is different for them.
- Live, in person events are canceled by sending an email to surveymail@wpsic.com. In the subject line, include the event date and course title or code. In the body of the email, include the method of payment, registrant's name, company name (if applicable), payee name, address where refund is to be issued, contact name (if different than registrant) and contact phone number.

- To cancel a free event, log into the Learning Center, use the "My Dashboard" link at the top of the screen, and locate the course. Enter the course, select the "Live Event" module, and use the “Unregister from session” button located on the right-side of the screen.
Refunds are issued by check and may take up to 6 to 8 weeks after the event date to be processed. To expedite the process, send an email to surveymail@wpsic.com.

In the subject line add:
- “Refund – Course Code”

In the body of the email, provide the following:
- Course title or code
- Registrant's name
- Company name (if applicable)
- Payee Name
- Address where refund is to be issued
- Contact name (if different then registrant)
- Contact phone number
No, WPS GHA is unable to refund a credit card. At this time, all refunds are made by check.
It will depend on when we receive the cancellation request.

Cancellations 2 weeks or more in advance:
- A full refund is given

Cancellations 24 hours in advance, but less than 2 weeks in advance:
- A registrant must cancel 24 hours in advance of the event for a partial refund to be sent. The amount is based on the expenses occurred for the facility and materials already prepared.

Cancellations less than 24 hours in advance:
- No refund will be made



CEUs can be obtained from professional organizations. WPS GHA will provide a certificate of achievement once you successfully complete a course in the Learning Center. For a live event, this includes participation from start to finish of the live session. If a biography of the presenter is needed, please contact us at surveymail@wpsic.com.
WPS GHA staff uses real-time on the certificates. The certificate will contain hours and minutes. It is up to the agency issuing Continuing Education Units (CEUs) to decide how many they will give a participant.
Contact surveymail@wpsic.com and ask for the presenter’s bio for a specific course.
WPS GHA does not issue CEUs. We have contacted the American Academy of Professional Coders (AAPC), American Health Information Management Association (AHIMA), and the National Academy of Ambulance Compliance (NAAC) and they have agreed to accept our certificates.

For the organizations listed above and all other organizations, contact them about instructions on where to send the certificate or how to receive the CEUs based on the WPS GHA Certificate of Achievement.

Continuing Education Units (CEUs) – AAPC
- CEUs for CMS-sponsored teleconferences, webinars and workshops are accepted by the American Academy of Professional Coders (AAPC) at a rate of one CEU per hour. These CEUs may come from CMS or a Medicare Administrative Contractor (MAC). A certificate of attendance or completion with the CMS logo is necessary to show participation.

- To claim CEUs, attendees will enter certificate of completion information onto their CEU Tracker using the “No Index Number” option. A copy of the certificate does not need to be provided to AAPC unless the member is selected for verification purposes.

Continuing Education Credits (CECs) – Other Accrediting Organizations
- All other CECs are offered by different professional organizations. You will need to go to the individual association/organization to determine their requirements. If they happen to need a bio, please contact us at surveymail@wspic.com.
Yes, all required modules must be completed.

Live Events
- All required modules must be completed within 10 days (day 1 is the day of the event) of the event. Once all modules are complete, you can go to Recent Achievements and download the certificate.

On-Demand
- On-demand courses do not have set time frames for completing and the certificate is available until the event is inactivated. We recommend that you print the certificate as soon as possible, because Medicare changes frequently and WPS GHA may need to remove a course due to outdated information.
If a recording was made, our staff is committed to having it available within 30 days after the event. If you do not see a recording after 30 days, please contact us via surveymail@wpsic.com.
Yes, bookmarks are recommended. We recommend that you bookmark the catalog. (wpsghalearningcenter.com).
All comments and suggestions should be sent via email to surveymail@wpsic.com.
WPS GHA allows questions to be sent for up 10 days after a live event. To track the questions, we ask that you email surveymail@wpsic.com and the presenter will get the email. There are times when the presenter may not be able to check the message feature, and a colleague may be helping with questions.
WPS GHA staff must mark each person as having attended manually. We do our best to get this done as quickly as possible, but please allow up to 48 hours for this to be completed.

If 48 hours have passed and you are still not able to access them, please email surveymail@wpsic.com and include:
In the subject of the email:
- Date and name of the event

In the body of the email include:
- Your name
- Organization
- Username (email address of the Learning Center user)
- Contact phone number
Locate the course in the catalog. Add the course to your cart. Move to the "Cart" by using the button on the top of the screen. Complete the registration. Once registration is complete, use the "My Dashboard" button on the top of the screen. The course will be available on your dashboard.
Check your spam or junk folders. Many companies have blocked our emails. Contact with your administration to see what needs to be done.

If you have not received an email, you are always able to log in, access the course information, and complete the course. Once you are registered for a course, it is available to you on your homepage.
To see a listing of all events, please go to the "Catalog" button at the top of the screen. If you know the event type, then use one of our categories in the blue banner for sorting purposes.