FAQs

The search box on the top of the screen will not work on this page, the search feature is for courses only.

To quickly find a specific word or phrase on this page, use the "Find" tool. First, hold down the "CTRL" button down and while holding it down select the “F” key. In the box that opens, type the word or phrase you are looking for. Hit the enter key to be taken to any highlighted matches.

Select your name in the upper right corner of the catalog page. From the drop-down menu, select Profile. Type the new password in the Password field, and Confirm password field. Scroll to the bottom of the page and select Save.
Check your junk or spam email folders for an email from the Learning Center email address, wpsghasurveymail@gmail.com.

Your company may block the email. In this instance, you or you can request that the Learning Center email address be added to your Safe Sender email list.

In Outlook, this information is on your Home Screen. Follow these steps:
o Select Junk from the Home ribbon, (next to the black Delete X) o Select the Junk E-mail Options
o Select Safe Senders
o Select Add
o Add wpsghasurveymail@gmail.com to your list
o Select Apply
Once anyone registers your email for a course, the LC creates an account.

Go to the LC login page. Select “I've forgotten my username/password link”. The link is on the right side of the screen, below the login button. The LC emails you a temporary link allowing you one login.

To reset your password, follow the directions in the, “How do I reset my password” tab.
WPS GHA staff manually marks attendance for each person. We ask you to allow up to 48 hours before contacting us.

After 48 hours and you do not have access, email WPS.GHA.Education@wpsic.com

In the subject line include the event's date and name.

In the emails' body include:
o Your name
o Organization
o Username (email address of the Learning Center user)
o Contact phone number
You must first register for the event. After registering, follow these steps:

o Login to the Learning Center
o Use the link in the upper right corner
o Select the "My Dashboard" link
o Available in the upper right corner after logging in
o Locate the course under My Training in the center of your
Dashboard and select it
o The course may be in one of two tabs "In Progress" or
"Not Started"
o Select the module for handouts or reference materials
o Use the link to move to the Content Library and download the
document
If a recording is usable, our staff commits to loading it within 24-48 hours after the event. The encore is available for 30 days. Follow these steps to locate the recording:
o Select "Login" in the upper right corner
o Complete the email address and password fields
o Select "Login"
o Select "My Dashboard" in the upper right corner to the left of
your name
o On the left vertical list, select "Content Library"
o Locate the encore presentation and select it
o Download the recording

If you do not see a recording within this timeframe, contact us via WPS.GHA.Education@wpsic.com.
Usually, we post handouts 5 days before the date of the event.

An email is sent to registrants with instructions to obtain the handout.

The information is different depending on where you are entering it.
In the cart, you will use his/her information. In PayPal, use the information matching the credit card. Information may differ in our system versus PayPal.
WPS GHA takes questions for 10 days after a live event.

Complete the follow-up questions module within the course. The presenter will email you the answer or post a follow-up document in the Content Library.

We do not use the message feature in the LC. The presenter may not be able to check the message feature so you will not receive an answer.
Yes, once you've registered for an event you will receive two emails.

One is confirmation of your registration for the event.

The other instructs you to log in to the Learning Center to complete your training course. If you select the link provided in the email, it will automatically log you in and take you to your Learning Center Dashboard. This link automatically logs you in once.

On your Dashboard page, find the course under the “Not Started” tab. Select the course tile to open the course. Under the title and description, select "Start this course".

The first module opens. Complete this module to move to the next one. The system stops you at the Live Event module.

The pre event-work is complete.
Locate the course in the catalog. Add the course to your cart. Move to the "Cart" by selecting the button on the top of the screen. Complete the registration. Once registration is complete, select the "My Dashboard" button on the top of the screen. The course will be available on your dashboard.
Select the title of the event that interests you to view a full description of the course. If you would like to register for the event, select "Add to Cart". You can complete your registration by "Checking Out" or continue browsing our events and add more to your cart.
Presenter bios are available on our website at https://www.wpsgha.com/wps/portal/mac/site/training/guides-and-resources/wps-gha-poe-staff/
For webinars, follow these steps to cancel your registration:
o Login to the Learning Center
o Use the "My Dashboard" link
o This appears on the top right of the screen after logging in
o Locate the course and select the course tile
o Select the "Live Event" module
o Use the “Unregister from session” button
o This is on the right-side of the screen

For In-Person events, you must request a refund via email to WPS.GHA.Education@wpsic.com.

In the subject line, include the
o Event date
o Course title.

In the body, include the
o Method of payment
o Registrant's name
o Company name (if applicable)
o Payee name
o Address where to issue the refund
o Contact name (if different than registrant)
o Contact phone number
Yes, but each person must have a Learning Center account. After adding a course to your cart, select the number of seats. To complete the process, assign a person for each seat.

If a person does not have an account, they must create one to complete the registration process.
PayPal accepts all major credit and debit cards. If you or your company has a PayPal account, you may connect a bank account to the PayPal account. This allows PayPal to take the In-Person fee out of the bank account.
Yes. We recommend bookmarking the catalog. (http://wpsghalearningcenter.com/store-catalog)
Send your suggestions via email to WPS.GHA.Education@wpsic.com
The Learning Center (LC) advertises event times in Central Time, unless otherwise specified.

For In-Person events. the LC advertises in the time zone for the event's location. Check the time zone for the facility's address. Apply it to the times in the advertisement.
The system will show the time zone you have selected on your profile. To show your correct time zone, you will need to adjust your profile.

For In-Person events - the time zone listed is based on the time zone where the facility of the In-Person event is located.
We analyze the answers to determine our areas of focus for the educational topic.
Email logistical questions to WPS.GHA.Education@wpsic.com for assistance.
No. You must complete the required modules. We also have optional modules, which you can skip or open but not complete.

Live Events
- Complete required modules within 10 days (day 1 is the day of the event) of the event. Once these modules are complete, go your Achievements folder in the Learning Center and download the certificate.

On-Demand
- On-demand courses do not have set time frames for completing them. Save or print the certificate as soon as you complete a course.
We do not issue CEUs. After completing a course, we provide a certificate of achievement. For a live event, this includes participation from start to finish of the live session. You will present the certificate to your accrediting organization for CEU credit.

This certificate contains the contact hours. Each organization allows the contact hours differently. Contact them for more information.

Presenter biographies are available on the WPS GHA website.
https://www.wpsgha.com/wps/portal/mac/site/training/guides-and-resources/wps-gha-poe-staff/
WPS GHA does not issue CEUs.

We contacted the following organizations and they recognize our certificates:
o American Academy of Professional Coders (AAPC)
o American Health Information Management Association (AHIMA)
o National Academy of Ambulance Compliance (NAAC)

Contact the organization for instructions on how to submit the certificate to receive the CEUs.

Presenter biographies are available on our web page: https://www.wpsgha.com/wps/portal/mac/site/training/guides-and-resources/wps-gha-poe-staff/

AAPC Information

CEUs are at a rate of one CEU per contact hour. These CEUs may come from CMS or a Medicare Administrative Contractor (MAC). A certificate of attendance or completion with the CMS logo is necessary to show participation.

To claim AAPC CEUs, attendees enter information for our certificate CEU Tracker. Use the “No Index Number” option. You do not need to provide a copy of the certificate, unless selected for verification purposes.


We use real-time, which include hours and minutes, on the certificates. It is up to the agency issuing CEUs to decide how many they will give you.
We need the information for data purposes, CMS requirements and to distribute Certificates of Achievement that can be presented to your accrediting organization for Continuing Education Units (CEUs).
This happens which is why we encourage you to pay using PayPal, so we guarantee your seat. When reaching capacity before we receive your check, we will mail you a check for a full refund.
When POE is notified the check is received, POE staff will register you to the course in the Learning Center. You will receive an email from the Learning Center with further instructions.
Contact us at WPS.GHA.Education@wpsic.com and include the following:
o Subject of email
o “Learning Center Registration”
o In the body of the email
o Your name
o Organization (as listed above)
o Organization name
o Contact phone number

WPS GHA staff will contact you with the information to complete the profile.
UA-142689122-1