FAQs

The search box on the top of the screen will not work on this page, the search feature is for courses only.

To quickly find a specific word or phrase on this page, use the "Find" tool. First, hold down the "CTRL" button down and while holding it down select the “F” key. In the box that opens, type the word or phrase you are looking for. Hit the enter key to be taken to any highlighted matches.

Select the title of the event that interests you to view a full description of the course. If you would like to register for the event, select the radial button next to Register and then add it to your cart. Then you may either complete your registration by "Checking Out" or continue browsing through our events and add more to your cart.
WPS GHA offers most education free of charge except for in-person events. WPS GHA charges a small price for our face-to-face seminars to help cover travel costs, facility rental, and materials. We use careful calculations factoring in all these elements to help us determine the price of each seminar. This is in accordance with CMS Publication 100-09 Medicare Administrative Contractor (MAC) Beneficiary and Provider Communications Manual, Chapter 6 Provider Customer Service Program, section 20.8.2.2.
Yes! Once you've registered for an event you will receive two emails. One is confirmation of your registration for the event. The other is asking you to log in to the Learning Center to complete your training course. If you select the link provided in the email, it will automatically log you in (this link will only automatically log you in once) and take you to your Learning Center Dashboard. Once there, find the course under the “Not Started” tab, select the tile, and select the link provided to complete the pre-assessment.
Almost all our live events will have a pre-assessment for you to take before you attend the live event. Your answers to this assessment will help the instructor know what areas of information to concentrate on during the training. Once you've taken the pre-assessment, a link containing all the information you need for the live event will activate.
Please send all questions to surveymail@wpsic.com and the presenter or other Provider Outreach and Education staff will respond to you.
If you have previously registered for a course or a live event, go to the Learning Center login page and use the “I’ve forgotten my username/password link”. The link is located on the right below the login button. A temporary link will be emailed to you, and will allow you to login one time. To reset your password, follow the directions in the, “How do I reset my password” tab.

If you have never registered for a course or the Learning Center, you will need to build a profile and set a new password. To build a profile go to https:/wpsghalearningcenter.com and complete the form. Once you have completed the form, you will need to login.
Go to the Learning Center login page (https://wpsgha.litmos.com/account/Login) and use the “I’ve forgotten my username/password” link. The link is located on the right below the login button. A temporary link will be emailed to you, and will allow you to login one time. To reset your password, follow the directions in the “How do I reset my password” link.
Yes, the term on-line courses refers to the way we register you. The on-line catalog houses all Live Events which include seminars, teleconferences, and webinars. It also includes all On-demand courses.
PayPal accepts all major credit and debit cards. If you or your company has a PayPal account, you may also connect a bank account to your PayPal account and have the seminar fee taken out of your bank account.
This may happen and is why we highly encourage you to pay for the seminar using PayPal so you can guarantee your seat. If capacity is reached before we receive your check, then we will mail you a check for a full refund.
Select the course. Once this is complete, then select the module titled “Please email me a receipt”. Next, click on the Exit button on the top right corner of the screen and a receipt will be emailed to you.
WPS GHA staff does not have access to the reason your credit card is not working in PayPal. You will need to send a paper check for the event. If you need to send payment via paper check, please send an email to WPS.GHA.Learning.Center@wpsic.com with the Reference Code of the course in the subject line. We will send you a Payment Form to mail in along with your check; however, seating is not guaranteed until payment is received. To speed along the registration process once we receive your paper check, please make sure everyone wishing to attend the event has a profile set up in the Learning Center and include their email on the Payment Form.
WPS GHA staff will register you in the Learning Center and once the registration is complete, you will receive an email with the next step to take for the training.
First you must complete the form because we are required to track all participants that attend education. The tracking occurs in multiple ways which is why we are required by CMS to collect all pieces of information.

Second, WPS GHA is just beginning to use the Learning center. We have future enhancements planned to include, but not limited to:
o Jurisdiction emails for events
o Provider type emails for events relevant to them
o Group registration by a group administrator
Contact WPS GHA staff at surveymail@wpsic.com and include the following:
Subject of email
o “Seminar Registration – (Seminar Name)”

In the body of the email
o What session you registered for
o What session you want to register for
o Your name
o Organization
o Learning Center user name (email of the Learning Center user)
o Contact phone number
The information is different depending on where you are entering it.
In the cart, you will use his/her information. In PayPal, use the information matching the card. Our system and PayPal can have different information.
The system will show the time in whatever time zone you have selected on your profile. If you want it to show the correct time zone, then you will need to adjust your profile.
Seminars are listed in the time zone the event is being held in. Check the time zone the facility is in, and apply it to the times listed in the advertisement.

Teleconferences and Webinars are listed in Central Time Zone unless otherwise specified.
The field is required and needs to be completed based on the following:

Providers
o Each provider who bills Medicare is assigned both numbers. If you are not aware of your NPI and PTAN, please contact an appropriate person (e.g., billing office manager) at your office that may be able to provide this information to you.

Employee of a provider or facility
o If you work for a provider or facility, then you will need to use the NPI and PTAN of that provider or facility. If you are not aware of the NPI and PTAN, please contact an appropriate person (e.g., billing office manager) at your office that may be able to provide this information to you.

CMS/Vendor/Consultant/Partner/Association
o Contact WPS GHA staff at surveymail@wpsic.com and include the following:
o Subject of email
o “Learning Center Registration”
o In the body of the email
o Your name
o Organization (as listed above)
o Organization name
o Contact phone number

WPS GHA staff will contact you with the information needed to complete the profile.
Registration cannot be completed until we receive payment. If you need to send payment via paper check, please select the session and complete the check option during the checkout process. To expedite the registration process once we receive your paper check, please make sure everyone wishing to attend the event has a profile set up in the Learning Center and include their email on the Payment Form.
All information for the course is in the Learning Center. You will need to go to the course and select the Additional References tab. Once there, select the items you wish to print or bring your laptop along and take notes as we go.

The information relevant to the course may include:
- Handouts
- Copies of the PowerPoint slides
- Resources used to create the course
- References for additional information
- Exercises